• While connected to the Wi-Fi you can go to www.wifinow.net to verify your login status or to log in any additional devices. You MUST be on the Wi-Fi network to be able to log in
  • Smart TV: Please connect to the Wi-Fi and call our support number – 989-771-7100 with the IP Address or MAC Address so we can assist you. To find the mac address of you device please scroll below and find your specific device settings. 
  • Roku: Once connected to the WiFi your Roku will prompt you. Select I am at a hotel or college dorm and it will redirect you to the login page or provide you with directions on how to log in using another of your devices. 
  • If you cannot log in with the above steps then please go to Settings > Network (You many also need to select System) > About and call our support number with the IP Address or MAC Address so we can assist you
  •  
  •  Once connected to the WiFi your device will typically redirect you to the login page after a few seconds. If you cannot log in then please go to Settings > My Fire TV/Stick > About > Network and call our support number with the IP Address or MAC Address so we can assist you
  • No, each service plan is specifically configured for that property and is non-transferable.

  1. To locate the MAC Address of your Microsoft Xbox 360 (pre-NXE), please follow these steps:

    1. Go right to reach the System “blade” of the Dashboard.
    2. Select Network Settings.
    3. Select Edit Settings.
    4. Under Basic Settings check to make sure IP Settings is on Automatic.
    5. Go right to get to the Additional Settings Tab.
    6. Go down to select Advanced Settings.
    7. Toward the bottom of the screen you should see the Wired MAC & Wifi MAC.

    To locate the MAC Address of your Microsoft Xbox 360 (post-NXE), please follow these steps:

    1. Scroll Down (if necessary) to “My Xbox”.
    2. Go all the way to the right and select System Settings.
    3. On the new screen, select Network Settings.
    4. Select Configure Network.
    5. Under Basic Settings, check to make sure IP Settings is on Automatic.
    6. Go right to select the Additional Settings Tab.
    7. Go down and select the second item Advanced Settings.
    8. Toward the bottom of the screen you should see Wired MAC & WiFi MAC.

Kindle Fire / Kindle Fire HD / Kindle Fire HDX
To locate the MAC address of your Kindle Fire / Kindle Fire HD / Kindle Fire HDX, please follow these steps:

1. Tap the Settings icon on the home screen.

2. Tap on More.

3. Tap on Device

4. Scroll down to find the Wi-Fi MAC Address

  1. Click ‘Settings‘.
  2. Select ‘Device‘,
  3. Select ‘Status‘.
  4. The WiFi MAC address should be displayed.

OR

  1. Click ‘Settings‘.
  2. Select ‘About Device‘,
  3. Select ‘Hardware Information‘.
  4. The WiFi MAC address should be displayed.

OR

  1. Click ‘Settings‘.
  2. Select ‘Wireless and network‘,
  3. Select ‘WiFi Settings‘.
  4. The MAC address should be displayed.

iOS

How to find your MAC address

iPhoneMacAddress.gif

Tap Settings.

Select General

Select About.

The Mac address is listed as Wi-Fi Address.

  1. Click ‘Settings‘.
  2. Select ‘System‘,
  3. Select ‘About‘.
  4. Select ‘Network‘.
  5. The wireless MAC address should be displayed.
  1. Click ‘Settings‘.
  2. Select ‘Device‘,
  3. Select ‘About‘.
  4. Select ‘Network‘.
  5. The wireless MAC address should be displayed.

If this is not available try:

  1. Click ‘Settings’
  2. Select ‘My Fire TV’
  3. Select ‘About’
  1. Click ‘Settings‘.
  2. Select ‘Preferences‘, then ‘Network Setup‘.
  3. ‘Advanced Network Settings‘
  4. The wireless MAC address should be displayed.
  1. On the XMB, scroll and click on ‘Settings‘.
  2. Scroll down and click ‘Network‘.
  3. Then click ‘View Connection Status‘.
  4. You will see the MAC address for WiFi.
  1. In the XMB home menu, go to ‘Settings‘ > ‘System Settings‘ .
  2. Scroll until you see ‘System Information‘.
  3. You will see the MAC address listed.